Shipping policy

Each AMB piece has its own journey to your home. Availability, production times, and any special delivery information are shown on the individual product page. Please review these details before ordering.

Shipping charges and destinations

Available shipping options and charges are shown at checkout for your delivery address. If no shipping option appears, contact hello@annemariebarton.com before placing your order so we can confirm whether delivery can be arranged. Additional services requested after purchase will be quoted for your approval before they are arranged.

Availability and lead times

In-stock pieces and made-to-order pieces follow different schedules. A production lead time is the time required to make a piece; it does not include transport to your address. Please refer to the product page for the lead time that applies to your selection, including any stated dispatch date. If you need a piece by a particular date, contact us before ordering.

We will contact you if we cannot ship within the time stated when you ordered. We will explain the revised timing and provide the option to agree to the delay or cancel the unshipped item for a refund, as required by applicable law.

Separate shipments

Orders containing different product types may ship separately, from different locations, or at different times. Your checkout may show separate shipping charges. We will share tracking or delivery arrangements as each shipment becomes ready.

Delivery arrangements

Delivery service varies by piece and destination. Please review the service described at checkout or in your written delivery quote. Inside placement, unpacking, installation, and removal of packaging are included only when expressly stated in that service or quote.

If a signature or scheduled delivery is required for your shipment, we will confirm the arrangements before dispatch. Please contact us before shipment if you would like to request a signature or need to discuss access, stairs, elevators, building requirements, or receiving arrangements.

Rug delivery is arranged with Eliko. Please refer to your selected rug's product page for its estimated production lead time.

Addresses and changes

Please check your delivery address carefully. Contact us promptly if an address or delivery arrangement needs to change. Changes may not be possible once a shipment has been dispatched. We will explain any additional agreed service or redelivery charges before arranging them.

Receiving your piece

Please inspect your delivery as soon as possible. If you see damage, photograph the piece and its packaging, retain all packing materials, and contact hello@annemariebarton.com with your order number. For a scheduled delivery, note visible damage with the delivery team where possible. We will coordinate the next steps with you; you do not need to resolve a carrier claim on your own. Prompt reporting helps us investigate and does not limit rights you have under applicable law.