Refund policy

We want you to feel confident choosing a piece for your home. For questions about dimensions, finish, variation, or delivery, please contact hello@annemariebarton.com before ordering.

Standard in-stock candle trays

Standard candle trays purchased from available stock, and not identified as one-of-a-kind or made to order, may be returned by contacting us within 14 calendar days of delivery. Items must be unused, undamaged, and returned with their original packaging.

Please email hello@annemariebarton.com with your order number before sending a return. We will provide return authorization and instructions. Once authorized, please dispatch the return within 7 calendar days. Customers are responsible for return shipping and for packing the piece securely. Original shipping charges are not refunded for change-of-mind returns. There is no restocking fee.

One-of-a-kind and made-to-order pieces

Original paintings, individual Terra pieces, ceramics identified as one-of-a-kind, and all made-to-order or custom pieces are final sale for change-of-mind returns. This includes rugs, furniture, and candle trays ordered for production rather than from available stock. Please review your selected product's availability and description before purchasing.

Cancellations and order changes

To request a cancellation or change, email hello@annemariebarton.com within 24 hours of placing your order. We can cancel and refund an order within that period if the item has not been dispatched and production or custom work has not begun. After that period, or once shipment or production has begun, change-of-mind cancellations are not available. Applicable rights relating to shipping delays, damaged or incorrect goods, and other legal remedies are unaffected.

Handmade variation

Handmade pieces and natural materials may vary in color, texture, finish, and form as described on the product page. For products offered in a series, photographs may show representative examples. These described variations are part of the work. If your piece is materially different from its description, damaged, or otherwise faulty, please contact us so we can help.

Damage, defects, and incorrect items

Final-sale terms do not prevent you from reporting damage, defects, or an incorrect item. Please contact hello@annemariebarton.com promptly with your order number and photographs, and retain the packaging. We will work with you to arrange the appropriate remedy, which may include repair, replacement where available, or a refund. We cover reasonable return costs when the issue is our error or the item arrives damaged or defective. Contact us before arranging a return shipment.

Refunds

For an authorized change-of-mind return, we will inspect the returned item and confirm the outcome by email. Approved refunds are issued to the original payment method within 10 business days of approval, or sooner where required by law. Your payment provider may take additional time to show the credit. For damaged, defective, or incorrect items, we will explain the refund or other remedy and any return arrangements directly.

Your rights

This policy does not exclude or limit rights or remedies that cannot lawfully be excluded, including applicable rights to cancel delayed shipments and receive refunds.